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FAQ
What are the recommended browsers?
We recommend Google Chrome, Mozilla Firefox or Microsoft Edge. Make sure you have the latest version (to find out your browser version see FAQ for the link.)
- Desktop/Laptop: Chrome, Firefox or Edge.
- Mobile iOS (12.2+):
- Safari Mobile.
- Mobile Android (6.0+):
- Chrome Mobile.
- Note: IE and legacy EDGE browsers are not supported.
- In terms of operating systems, the platform runs within the browser, so it’s independent of the underlying operating system. For example, Windows 10 and Windows 11 are both fine as they can run the latest versions of the above browsers.
What are the compatible mobile/tablet devices?
Our platform is optimized to work on mobile/tablet devices including iPhone, iPad and Android devices.
We do not provide a mobile app for one simple reason: everything works on your browser on desktop or mobile. Our platform is responsive so it supports small screens as well.
These are the recommended browsers:
- Mobile iOS (12.2+):
- Safari Mobile.
- Mobile Android (6.0+):
- Chrome Mobile.
What is the connection speed requirement?
For bandwidth, you must have at least 1.0 Mbits/second upstream and 2 Mbits/second downstream. To check bandwidth use, click here https://speedtest.net/.
What settings are recommended for users connecting to the platform via desktop or laptop device?
For a computer, you need a laptop or desktop computer with (at least) 4G of memory and a 2+ GHz processor (any computer bought in the last three years should be fine), or any Chromebook with 4G of memory and a 1.5+ Ghz processor.
What settings are recommended for users connecting to the platform via mobile device?
- For the data network, we recommended 4G LTI for best results or a minimum 3G Network to use audio, view presentation content, and receive screen sharing.
- For connection via wireless, we recommend private versus public networks.
- For device settings, we recommend reducing device usage while connecting to the platform; close applications that may run in the background and reduce browsing activities.